PRIVACY POLICY

1. Summary

First Haulers ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us when you request quotes, book vehicle transport, visit our website, or otherwise interact with our services. This Privacy Policy explains what information we collect, how we use it, who we share it with, your choices, and how to contact us. For more details on specific rights for California residents and other jurisdictional notices, see Section 13.

2. Scope

This Privacy Policy applies to personal information collected through our website (https://firsthaulers.com) and any associated web forms, quote tools, phone interactions, emails, and other services offered by First Haulers. It does not apply to information collected by carriers that physically transport your vehicle unless we control the carrier's site or portal.

3. Who We Are

For privacy questions, requests, or complaints, please use the contact information above or the website contact form.

4. Information We Collect

We collect information that you provide directly, information collected automatically when you use our services, and information from third parties. Examples include:

5. How We Use Your Information

We use personal information for business purposes, including:

• To provide and manage transport quotes, bookings, scheduling, and shipment coordination.
• To communicate with you about your booking, status updates, support, and claims assistance.
• To process payments, prevent fraud, and meet legal or regulatory obligations.
• For analytics, site functionality, performance monitoring, and service improvement.
• For marketing and promotional communications (with your consent where required).
• To share with carriers, insurers, service providers, and partners when necessary to perform transport services or process claims.

6. Cookies & Tracking Technologies

We and our third-party partners use cookies, pixels, local storage, and similar technologies to operate and improve the site, deliver personalized content, measure performance, detect fraud, and serve relevant advertising. You may turn off non-essential cookies in your browser settings or use the opt-out tools available on our site or from third parties, but turning off some cookies may affect site functionality.

7. Sharing & Disclosure of Information

We will not sell your personal information. We may disclose personal information to:

• Carriers and Insurers: to arrange and complete transport and handle claims.
• Service Providers: payment processors, hosting and analytics providers, customer support platforms, marketing vendors, and other vendors who perform services on our behalf.
• Business Partners & Affiliates: when needed to perform services (for example, disclosed partners such as Rapid Auto Shipping, where relevant).
• Legal & Safety: to respond to legal processes, government requests, to protect rights, property, or safety, or to enforce our Terms & Conditions.
• Business Transfers: in connection with a sale, merger, or reorganization (with notice to affected users where required).

8. Security

We take commercially reasonable administrative, technical, and physical measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure; we cannot guarantee absolute security. Please do not send highly sensitive information (e.g., full social security numbers) through unsecured channels unless required for service and explicitly requested.

9. Data Retention

We retain personal information only as long as necessary for business purposes (to provide services, for analytics, to comply with legal obligations, and to resolve disputes). Retention periods vary by data type and purpose and are set to meet legal, tax, and regulatory requirements.

10. Your Choices & Access

You may:

• Access / Update: Request access to or correction of your personal information.
• Opt-Out of Marketing: Opt out of promotional emails or SMS by following the unsubscribe instructions in those messages or by contacting us.
• Cookies: Manage cookie preferences through your browser or the opt-out tools described in Section 6.

To exercise these rights, contact us using the contact details in Section 3. We will verify identity before honoring requests that involve access to or deletion of personal information to protect against fraud.

11. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 16 (or the higher minimum age required by local law). If you believe we have collected data from a child under the applicable age, contact us, and we will take steps to remove it.

12. International Users & Transfers

If you are located outside the United States, your data may be transferred to, stored, and processed in the U.S. or other locations where our service providers operate. By using our services, you consent to such transfers. We will take reasonable measures to protect data consistent with applicable law.

13. State and Jurisdictional Notices (California & Others)

14. Third-Party Websites & Links

Our site may contain links to third-party sites and services that are not under our control. This Privacy Policy does not apply to those third parties; check their privacy policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our practices. We will post the revised policy on our website with a new "Effective Date." Substantial changes will be communicated by notice on our site or by other appropriate means.

16. How to Contact Us / Complaints

If you have questions about this Privacy Policy, wish to exercise your rights, or want to file a complaint, contact us at:

If you remain unsatisfied after contacting us, you may have the right to file a complaint with a supervisory authority in your jurisdiction.