These Terms & Conditions ("Terms") govern all vehicle transport brokerage, coordination, referral, and related services provided by First Haulers to the person or entity requesting services ("Customer"), including all quotes, bookings, order confirmations, bills of lading (BOL), invoices, and other transport documents. By requesting, booking, or tendering a vehicle for shipment, you agree to these Terms.
First Haulers acts as a transportation broker, arranger, or disclosed partner and will arrange for a licensed motor carrier (the "Carrier") to pick up and transport your vehicle unless First Haulers expressly states in writing that it will itself be the performing Carrier. First Haulers does not itself take physical custody of shipments as part of ordinary brokerage services.
The Carrier that physically transports the vehicle is the party primarily responsible for the vehicle while in transit; Carrier liability, insurance limits, claims handling, and rules are governed by the Carrier's bill of lading and applicable law (including federal law such as the Carmack Amendment for interstate motor carriage). First Haulers will assist in facilitating claims and providing Carrier contact/insurance information, but is not the insurer.
Quotes are valid only for the vehicle details, pickup/delivery locations, operability, and other facts provided to First Haulers at the time of the quote. Providing inaccurate or incomplete information may result in a revised quote, additional charges, or cancellation.
When First Haulers issues a confirmed booking or order confirmation, the price for that booking is locked for the confirmed shipment as stated in the confirmation (subject to the conditions and exceptions below). First Haulers advertises a locked-in price concept and a price locking policy for confirmed bookings.
If the Customer changes vehicle details, pickup/delivery addresses, dates, vehicle condition, or requests additional services after booking, First Haulers may issue a revised price and/or impose additional fees.
First Haulers states that it does not require upfront payment before pickup for standard bookings. However, the performing Carrier may require payment at delivery, and the Customer must comply with the Carrier's payment instructions at that time. First Haulers' specific payment procedures for each booking will be set out in the order confirmation.
First Haulers may charge a non-refundable booking or broker fee as stated in the order confirmation. (For reference, other brokers may assess booking/broker fees amounts and refundability that vary by company and by the timing of cancellation.)
Payment methods and timing (e.g., balance payable on delivery, card authorization, certified check, or cash to the carrier) are specified in the order confirmation. Customer agrees to pay amounts due without setoff or deduction.
If a payment is late or a chargeback is initiated, Customer will be responsible for outstanding amounts, plus reasonable collection costs (including attorneys' fees, where permitted by law), and interest, to the maximum extent permitted by applicable law.
First Haulers offers multiple pickup options: Standard, Priority, and Expedited with differing pickup windows, success rates, and price points. Representative service windows are: Standard (1–7 business days), Priority (1–3 business days), Expedited (24–48 weekday hours). These are estimates, and actual pickup/delivery timing depends on carrier availability and operational conditions.
Transit time and delivery windows provided by First Haulers are estimates only and not guarantees. Delays can occur due to weather, road conditions, mechanical issues, scheduling, government restrictions, or other factors beyond First Haulers' control.
First Haulers will, when available, provide Carrier contact information and or a personal concierge to coordinate pickup and delivery. The customer should be available within the agreed pickup/delivery window and must provide accurate contact information.
Customer must provide accurate information on vehicle year/make/model, operability, modifications, accessories, vehicle weight/size, whether vehicle is running or non-running, alarm instructions, and any items in the vehicle. Customer must remove loose items, secure or remove aftermarket parts, and ensure fuel does not exceed any stated percentage (commonly 1/4 tank) unless otherwise agreed. Failure to accurately disclose vehicle condition or prepare the vehicle may result in additional fees, dry runs, or refusal by a Carrier.
Carriers typically do not insure personal property placed in vehicles; if allowed, First Haulers and Carriers may limit the weight/amount of personal items permitted. Customer is advised not to ship valuables (cash, jewelry, negotiable instruments) inside the vehicle.
Explosives, weapons, illegal drugs, hazardous materials, live animals, perishable goods, and other items that pose safety or regulatory issues are strictly prohibited unless previously disclosed and accepted by the Carrier. If prohibited items are discovered, the Carrier may refuse transport, and the Customer may be liable for fines, storage, and other costs.
The Carrier and Customer must inspect and document the vehicle condition at pickup and again at delivery on the Carrier's BOL or inspection form. Photographs of the vehicle from multiple angles, interior, and odometer are strongly recommended. First Haulers emphasizes the importance of the BOL and photographic evidence.
Any new damage observed at delivery must be written on the Carrier's BOL before the Customer signs. If damage is not noted on the signed BOL at delivery, Carrier and insurer defenses to a claim can be substantially stronger.
Customer must (a) note visible damage on the Carrier's BOL at delivery and notify First Haulers immediately; (b) report delivery damages to First Haulers promptly and in any event within 24 hours where First Haulers' guidance requests same; and (c) where required by Carrier procedures, also file claims with the performing Carrier (many brokers/carriers request claims be reported within 48 hours of delivery). To maximize claim eligibility, the Customer should preserve evidence and follow the Carrier's claims process.
Claims for loss or damage to the vehicle during transit are governed by the performing Carrier's insurance and the Carrier's bill of lading. First Haulers will assist in providing Carrier and insurance information and in assembling documentation, but is not the insurer.
(a) Immediately note damage on the BOL; (b) take clear photos and gather documents; (c) contact First Haulers to obtain Carrier contact/insurance information; (d) submit required claim forms to the Carrier per their instructions and regulatory timelines. Follow Carrier deadlines closely.
Carriers and insurers commonly exclude damage caused by acts of God, hail, pre-existing conditions, wear and tear, mechanical failure, and concealed damage discovered after delivery, unless reported promptly. First Haulers and Carrier may be unable to pay claims that are not timely reported or not supported by required documentation.
The customer may cancel an order at no cost if the carrier has not yet accepted it, subject to any non-refundable booking fee stated in the order confirmation.
If the Customer cancels after a Carrier accepts the order, or if the Carrier performs a "dry run" (arrives and cannot pickup because of an incorrect address, inoperable vehicle, missing keys, inaccessible location, or other Customer-caused problem), the Customer may be charged cancellation/dry-run fees. First Haulers may set a cancellation fee at the time of booking; a representative industry amount used by brokers is in the range of $100–$300 for cancellations after carrier acceptance, and a broker's minimum cancellation fee (e.g. $249) is a common practice for services once a Carrier is dispatched. First Haulers will state any applicable cancellation/dry-run fees in the order confirmation.
Storage, re-delivery, or additional service fees resulting from Customer delays or cancellations are the Customer's responsibility.
Neither First Haulers nor the Carrier will be liable for delays or failures caused by events beyond reasonable control (acts of God, weather, strikes, government actions, pandemics, terrorism, shortages, or carrier breakdowns). The affected party will make commercially reasonable efforts to resume performance.
Except as expressly provided herein, First Haulers disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, First Haulers' total cumulative liability to Customer for any claim arising out of or in connection with these Terms or the services provided shall not exceed the total fees paid by the Customer to First Haulers for the specific shipment giving rise to the claim. First Haulers is not responsible for consequential, incidental, special, punitive, or exemplary damages (including lost profits or loss of use). The performing Carrier's insurance and liability (and associated statutory rules such as the Carmack Amendment for interstate carriage) will govern compensation for damage to the vehicle.
Customer shall indemnify, defend and hold harmless First Haulers, its officers, agents and employees from and against all claims, liabilities, losses, costs and expenses (including reasonable attorneys' fees) arising from (a) Customer's breach of these Terms; (b) false or incomplete information provided by Customer; (c) prohibited or hazardous items tendered with the vehicle; or (d) Customer's acts or omissions in connection with the shipment.
First Haulers' collection and use of Customer personal data are governed by the company's Privacy Policy, which is posted on the website. By booking, Customer consents to such collection and use as described in that policy. Personal data may be shared with performing Carriers, insurers, service providers, and affiliates as necessary to arrange and perform transport.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania to the extent not preempted by applicable federal law governing interstate carriage (unless First Haulers notifies Customer otherwise in writing).
To the extent lawful and where permitted, Customer and First Haulers may agree to resolve disputes by binding arbitration (which would waive trial by jury). First Haulers may include an arbitration clause in the booking paperwork. Customers' rights regarding arbitration, small claims court, and class action waivers depend on the exact language in the booking confirmation and applicable consumer protection law.
For booking questions, changes, cancellations, or damage notifications, please contact First Haulers using the contact details on the order confirmation, at (814) 813-2009, or via the contact form or email on https://firsthaulers.com/. First Haulers will provide Carrier contact details and insurance packet information upon request for claims processing.
Customer may not assign its rights or delegate obligations under these Terms without First Haulers' prior written consent. First Haulers may assign or subcontract its obligations (including engaging Carriers).
If any provision is held unenforceable, the remaining provisions remain in effect. These Terms, together with the express booking confirmation, constitute the entire agreement between the parties regarding the transportation and supersede prior representations.
First Haulers may update these Terms from time to time; posted versions on the website will apply to bookings made after each revision's effective date.
By booking with or tendering a vehicle to First Haulers, Customer acknowledges they have read and understand these Terms & Conditions, authorize First Haulers to arrange transport as described, and accept that the performing Carrier's BOL and insurance govern claims for loss or damage during carriage.
Last Updated: 12th March 2025